Privacy Policy
Gem Bazaar Privacy & Cookie Policy
This privacy notice sets out the ways in which we, Gem Bazaar Limited (“Gem Bazaar”), collect and use your personal data in connection with our business. It also explains what rights you have to access or change your personal data. Our website is not intended for children. We do not knowingly collect or maintain the personal information of children under the age of 18. If you are under the age of 18, please do not access our website at any time or in any manner. We will take appropriate steps to delete the personal information of persons under the age of 18.
Information We May Collect
We collect personal information about you in order to provide a personalised experience catered to you. This also allows us to alert you to administrational, product or service changes, and for marketing purposes.
Information that you provide us:
We will collect any information that you provide to us when you:
• make an enquiry, provide feedback or make a complaint over the phone, by email or on our website;
• submit correspondence to us by email or via our website;
• create an account to use the website;
• update your profile and other account details including your address book;
• subscribe to our mailing lists;
• fill in a form, conduct a search, respond to surveys, participate in promotions or use any other features of the website;
• register for or attend Gem Bazaar events;
• ‘follow’, ‘like’, post to or interact with our social media accounts, including Facebook and Instagram
How We Use Your Information
We use your information for the following purposes:
• To provide access to our website: in a manner convenient and optimal for you and with personalised content relevant to you;
• To register your account with Gem Bazaar;
• Relationship management: to manage our relationship with you, which will include notifying you about changes to our terms of use or privacy notice, and asking you to leave a review or take a survey;
• User and customer support: to provide customer service and support, and to deal with enquiries or complaints about the website and share your information with our website developer, IT support provider, payment services providers, marketing services providers and customer support service provider as necessary to provide customer support;
• Surveys: to enable you to take part in surveys;
• Marketing: to keep in contact with you about our news, events, new website features products or services that we believe may interest you, provided that we have the requisite permission to do so.
Advertising: to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to;
• Social media interactions: to interact with users on social media platforms including Facebook and Instagram, for example, responding to comments and messages, posting, ‘retweeting’ and ‘liking’ posts;
* The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS
• Analytics: to use data analytics to improve our website, products/services, marketing, customer relationships and experiences;
• Fraud and unlawful activity detection: to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity;
• Compliance with policies, procedures and laws: to enable us to comply with our policies and procedures and enforce our legal rights.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to details of “Your Rights” below.
Cookies
We use cookies to ensure that you get the most out of our website. Cookies are small amounts of information in the form of text files which we store on the device you use to access our website. Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
• strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for.
• performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
• functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference to improve your experience.
• targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission. This is in order to make advertising relevant to you or your interest.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the website.
Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari);
Please not that by blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
How We Look After Your Information
We operate a policy of “privacy by design” by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use.
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. If you would like to know more about how we protect your privacy and how long we keep it for please contact us.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Rights To The Information We Hold
You have certain rights in respect of the information that we hold about you, including:
• the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Notice;
• the right to ask us not to process your personal data for marketing purposes;
• the right to request access to the information that we hold about you;
• the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
• in certain circumstances, the right to ask us to stop processing information about you; and
• the right to lodge a complaint about us to the UK Information Commissioner’s Office :
• in addition to your right to lodge a complaint about us to the UK Information Commissioner’s Office , you will also be able to lodge a complaint with the relevant authority in your country of work or residence;
• the right to withdraw your consent for our use of your information in reliance of your consent, which you can do by contacting us;
• the right to object to our using your information on the basis of our legitimate interests when there is something about your particular situation which makes you want to object to processing on this ground;
• the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
How to Exercise Your Rights
You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing or by updating your marketing preferences via your account with us. Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications
Changes To This Privacy Notice And Your Duty To Inform Us Of Changes
We may make changes to this Privacy Notice from time to time. We will post any changes to our site, or notify you of any material changes by e-mail.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Notice.
This Privacy Notice was updated on 3rd August, 2023
